Category Archives: Innovation
Data Experience: You’ve Gotta Have Trust
A few years ago, I started thinking about how data informs the customer experience. The catalyst was simple; I was frustrated with my fitness tracker, and felt deluged by a stream of numbers that weren’t particularly helpful (the dashboards sure were pretty though). Part of … Continue reading
What’s the ROI of Trust? Results of the Edelman Trust Barometer 2015
Each year, Edelman conducts research that culminates in the publication of its Trust Barometer (disclosure: I worked at Edelman when the first report was published). It’s been long enough now–15 years and counting–that the study has seen meaningful shifts in patterns of trust: … Continue reading
This week in #digitalethics: the useful versus creepy problem
Remember when we were twelve, and we thought the funniest thing ever was to play the game where you add the phrase “in bed” to every sentence? As the mom to a middle-schooler, I’m rapidly being re-introduced to this delightful … Continue reading
New Research: What Do We Do with All This Big Data?
In September, I had the opportunity to speak at TED@IBM in San Francisco about the implications of a data-rich world, and what we can do, as businesspeople, citizens, and consumers, to use it to our best advantage. Since then, I’ve … Continue reading
2015: The Year of Data Strategy
I’m not generally a fan of annual predictions; they always remind me of a carnival in which you’re encouraged to “pay no attention to the man behind the curtain”; you almost never win the giant teddy bear. So I apologize … Continue reading
Twitter Buys Gnip: What’s Next for the Social Data Ecosystem?
Today, Twitter announced its intent to purchase social data provider Gnip, one of its certified reseller partners, for an undisclosed sum. It’s not a surprising move in many ways, given the increasing pressure on Twitter to monetize its content. At the … Continue reading
Time to Change: Disruptive Innovation Panel at Xerox PARC
I had the opportunity to participate on a panel recently called “Time to Change – Culture and Brand Disruption Leading to Innovation.” It was hosted by Xerox PARC as part of their PARC forum series, and featured Todd Wilms of … Continue reading
Thought Experiments 